BASS Client Survey 1999
BASS - Serving skiers online since 1999
25+ years of digital innovation
With over 3000 pages archived in the Internet Archive since 1999, BASS has one of the longest continuous digital presences in the ski instruction industry.
Explore our history on the Wayback Machine digital archive
Website evolution: 1999-2025 | View our archive
See our Digital Archeology page, with screenshots of BASS websites from 1999 to 2025
In 1999, 381 clients rated us 97% Outstanding/Excellent/Good - view original survey
The archive captured this amazing information from 1999.
You’ll need to
click the link to “Detailed results”
and highlight the page to see the white text against the white screen, because our fetching dark blue background has been omitted from the archive!
We’ve added a copy of the results below, to make the easier to access.
Beyond Website Design: Client Satisfaction Since 1999
In 1999, we didn't just pioneer online booking - we pioneered transparency.
We published our complete client survey results online, showing:
99.4% rated our service as Outstanding or Excellent." [View 1999 Survey Results] [See Original Archive Page]
Key findings from 381 client responses:
99.6% rated English instruction as Outstanding/Excellent
98.3% rated small class sizes as Outstanding/Excellent
97.6% rated value for money as Outstanding/Excellent/Good
Transparency Since 1999
Before TripAdvisor (founded 2000)
Before Google Reviews (founded 2007)
Before Trust Pilot (founded 2007)
BASS was publishing complete client survey data online. In 1999. When most businesses hid their feedback, we published everything - including the 0.056% who rated us "Poor" (2 people out of 357 on value).
This transparency continues today...
BASS client survey results - 1999You can check out the actual archive page here
You’ll need to:
click the link to “Detailed results”
and highlight the page to see the white text against your white screen - our fetching dark blue background has been omitted from the archive!
Here is the original text from the archived webpage:
Survey result details
We polled a large, representative sample of our clients and asked them specific questions about the quality of service they received. Here are the detailed findings:
Question 1. Quality of service.
How do you rate the quality of the service you received?.
Rating
Responses
% of responses
5 Outstanding
327
85.8
4 Excellent
52
13.6
3 Good
2
0.5
2 Mediocre
0
0
1 Poor
0
0
Totals
381
99.9
Summary
99.4% of clients polled rate our quality of service as outstanding or excellent!
Question 2. Attention to your needs.
How well did we attend to your specific needs?
Rating
Responses
% of responses
5 Outstanding
294
77.3
4 Excellent
74
19.4
3 Good
11
2.9
2 Mediocre
1
0.2
1 Poor
0
0
Totals
380
99.8
Summary
96.7% of clients polled rate our 'Attention to personal needs' as outstanding or excellent!
Question 3. Small class sizes.
How do you rate the benefits of our small classes?
Rating
Responses
% of responses
5 Outstanding
325
87.1
4 Excellent
42
11.2
3 Good
5
1.3
2 Mediocre
1
0.26
1 Poor
0
0
Totals
373
99.86
Summary
98.3% of clients polled rated the benefits of our small class sizes as outstanding or excellent!
Question 4. English language.
How do you rate the benefits of your highly qualified instructor speaking English as his native language?
Rating
Responses
% of responses
5 Outstanding
364
96.5
4 Excellent
12
3.1
3 Good
1
0.26
2 Mediocre
0
0
1 Poor
0
0
Totals
377
99.86
Summary
99.6% of clients polled rated the benefits of our courses, delivered in English, as outstanding or excellent!
Question 5. Value.
How do you rate the value you received for your money?
Rating
Responses
% of responses
5 Outstanding
200
56
4 Excellent
98
27.4
3 Good
51
4.2
2 Mediocre
6
1.7
1 Poor
2
0.056
Totals
357
99.356
Summary
97.6% of clients polled rated the value for money they received as outstanding, excellent or good!